Pikeando is a free web site for the buying and selling of second hand Ikea articles, its users publish the advertisements. We don't have stock or a shop. We don't earn any kind of commission on the sale.
Is the transport fee is the responsibility of the the seller or the buyer?
Pikeando is a web page for advertisements and the users of the page publish their own advertisements, the buyer can contact the seller directly and negotiate everything related to the sale such as transport, final price, pick up location, etc.
Is there a transport company associated with Pikeando?
At the moment there is no transport company associated to or collaborating with Pikeando. It is possible that in the web page there are some advertisements related to transport companies, but Pikeando doesn't collaborate with any kind of transport company.
What difference is there between the SHOWCASE and OUTLET?
- SHOWCASE:This section is dedicated to the selling of second hand articles bought in IKEA, products that you can find currently on sale and appear in the Ikea catalogue and website. - OUTLET: This sector of advertisements is dedicated to the publication of Ikea articles that are out of production and not currently for sale in Ikea, and other household articles.
What do the navigation buttons THE+SEEN, THE+NEW, THE+CHEAP, THE+REDUCED?
THE+SEEN: Orders the advertisements from most to least depending on the number of visits received. LO+NEW: Orders the advertisements in reference to the date it was bought in the shop. THE+CHEAP: Orders the advertisements from least to most referring to the price of sale.THE+REDUCED: Orders the advertisements from most to least calculating the difference between the shop price and the sale price.
There is a advertisement that creates confusion, lies, or could be a case of fraud. What should I do?
If you have found an advertisement that for some reason you consider is not completely honest and could lead to cheating or fraud. We would be very grateful if you could send us an email with the advertisement reference and your comment.
The shop price that appears on the advertisement does not correspond with the current shop price.
This process is carried out automatically, at the same time as the advertisement is published, our system consults and extracts the Ikea shop price, from here on any modification, reduction, or increase that Ikea may make in the sale price will not be updated on Pikeando.
How do I eliminate my account, my advertisements or stop receiving emails?
You can make any change to the configuration of your account or eliminate it through the MY ACCOUNT section.
User interested in selling
I would like to know if Pikeando buys second hand furniture?
Pikeando is a web page of free advertisements where you can publish as many advertisements as pieces of furniture you have for sale, we don't have stock, or shops and we don't receive any kind of commission on the sale.
What do I have to do to sell on Pikeando?
Pikeando is a web page of advertisements and the users publish their advertisements following this route: “Publish your advertisement FREE” and if there is anyone interested in the article they can contact the advertiser directly to close the sale.
How do i publish an advertisement for a piece of furniture that is no longer currently for sale in Ikea?
OUTLET section is dedicated to the publication of articles that are no longer currently for sale in Ikea and other household articles.
Can I sell an article that is not from Ikea?
If your article is not bought in Ikea you can publish your advertisement in OUTLET section, but it must always be a household article.
I want to sell a variety of articles, but I want to sell them together. What do I have to do to publish them?
If your intention is to sell them in a 'lot' or 'pack' we recommend that you sell them in OUTLET, this section will permit you to edit a personalised advertisement.
I want to sell some furniture that isn't assembled and I don't have any way of taking a photo of them. What can I do?
The publication rules indicate that the advertisements have to be published with an image of the product, in this case you can take a photo of the unassembled furniture and join it to your advertisement indicating in the sellers comments a brief explanation.
I am attempting to publish an advertisement and the system does not recognise the reference that appears on the Ikea website. What can I do?
Complete the steps as indicated in the example that appears in the “Publish your FREE advertisement” section, if there is any type of error or problem contact us through the contact form and we will try to find a solution as quickly as possible.
I want to sell a piece of furniture with some extras but I cannot publish it in the SHOWCASE because on the Ikea webpage the extras don't appear and the shop price of the piece of furniture without extras is inferior to the price I am asking for. What can I do?
If you think that the publication of an advertisement in the SHOWCASE does not fit in with the description of the article you have for sale, we recommend that you publish it in the OUTLET section which will permit you to adjust the advertisement to your needs.
Can I publish various articles with the same reference in the same advertisement?
Yes you can publish various articles with the same reference in the same advertisement. You just have to indicate the number of units in the box provided on the 'Publish your advertisement FREE' screen.
Do you have to sell the furniture assembled or unassembled?
There is no existing rule on the part of Pikeando indicating the way in which to sell the furniture, it is something that should be agreed upon directly between the buyer and the seller.
User interested in buying
I am interested in buying an article that is for sale, what do I have to do?
Through the advertisement page you have a variety if options, contact by e mail through the box 'Contact the advertiser' or 'Make an offer' through the box provided,the objective of both options is to inform the advertiser by e mail about the interest his or her advertisement, another option would be to contact by telephone if the advertiser has included this option as a way of contact.
I want to contact an advertiser, What can I do?
You can contact the advertiser directly through the box “Contact the advertiser” which you will find on the screen “advertisement details”, this is accessed by clicking on the image of the article.
How do I know if I have sent an email to an advertiser correctly?
Check the record of sent emails in the MY ACCOUNT > SENT MAILS section.
Is there any forms of contacting with an advertiser apart from using the box provided on the advertisement details screen?
On the advertisement details screen the telephone number of the advertiser appears if the advertiser has decided to use this medium as a form of contact.
Can I buy articles from another region of the country?
Yes, of course. You can contact with any advertiser in any region but you will have to consider the transport.
I am interested in an article but I live in another city. Is the transport service the sellers or the buyers responsibility?
Pikeando is only an advertisements site and everything related to the sale has to be negotiated between the advertiser and the person interested in buying.
The description and the main image on the advertisement does not correspond with the articles that appear on the real images.
Maybe this advertisement does not comply with the rules of publication of Pikeando, we ask you to please take the time to inform us by e mail using the contact form. Thank you in advance.
I have contacted with an advertiser, they haven't contacted me and their product remains for sale. What could happen?
We recommend that you revise your sent e mail records (My Account) and check that the e mail is on the list, this indicates that the e mail has been successfully sent. We advise you to wait, there are users who do not reply immediately. We would like to point out that there are users who have sold their products and ignore our recommendation to mark the product as “sold” once they are no longer for sale. The advertisements expire 30 days after their publication, unless the advertiser has renewed it.
Doubts about MY ADVERTISEMENTS
How can I modify information on my advertisement?
To modify your published advertisement you have to follow this path: MY ACCOUNT > MY ADVERTISEMENTS > Select advertisement > Modify.
I have modified information on my advertisement. Do I receive an e mail with the confirmation that it has been correctly modified?
When the modification of the advertisement has been completed you will receive an e mail confirming the modification.
In the detail screen of my ad, I see that I received an offer and I have not received any email with the contact details of the interested person.
Access your record of e mails and offers received through the MY ADVERTISEMENTS section, if you need any explanation do not hesitate to contact us.
A user has made an offer on one of my advertisements and is no longer interested. How can I remove his offer?
Follow the steps: MY ADVERTISEMENT > Recived offers > Refuse offer.
I have published an advertisement. How do I find out about the offers received?
When a user makes an offer the system immediately sends an e mail to the advertiser with the appropriate information and the contact details of the interested person. In the section 'MY ADVERTISEMENTS' you have a record of e mails and received offers on your advertisements.
How can I remove an advertisement?
You can remove an advertisement by following these steps: MY ACCOUNT > MY ADVERTISEMENTS > Select advertisement > Option Remove.
I have published an advertisement for a table and I want to sell the chairs, can I add them to the advertisement?
The advertisements published in the SHOWCASE section do not permit items to be added with a different reference, but you can add an image of the chairs and indicate their sale in the sellers commentary. If your advertisement is published in OUTLET you can edit or modify it as you wish.
I have an advertisement in OUTLET and I want to change it to the SHOWCASE.
The system will not permit the transfer of advertisements from one section to another, if your article complies with the publication rules of the SHOWCASE you will have to remove the advertisement published in OUTLET and publish it in the SHOWCASE.
Why does my advertisement appear as sold if I haven't sold it?
27 days after the publication of your advertisement the system will send an email to the advertiser informing him or her of its expiry and offering the possibility of renewal. In the case of not proceeding with the renewal in 30 days the advertisement will be automatically 'Sold'.
Everything about the WANTED section
I'm looking for an IKEA article and at the moment there is nothing that interests me on the web page.
If you are interested in a specific Ikea article, publish an alert in the WANTED section, if a user in your province puts it on sale within the next 30 days we will send you an e mail informing you of the advertisement.
I'm interested in selling an article like the one published in WANTED. How can I contact the advertiser?
The WANTED section does not permit you to contact the advertiser, if you are interested in putting the same or a similar article up for sale as an article published in the WANTED section when you finalise the publication of your advertisement the system will send an informative email out to all the possibly interested buyers.
Can I modify an advertisement published in the WANTED section?
The advertisements published in the WANTED section can be removed but not modified.
Can I publish a currently unlisted article in the WANTED section?
This section is dedicated to the publication of current articles, if you are looking for a currently unlisted item you can publish your request on our Facebook page.
I'm looking for a specific component that is not sold on its own. Can I publish it in WANTED?
This section only permits current catalogue listed articles to be published, we recommend that you publish your request on our Facebook.
Can I remove or renew an advert that I have published in the WANTED section?
To remove or renew a search use the following route: MY ACCOUNT > WANTED > Select article > remove / renew option.
WANTED: I only want to receive an alert when someone publishes something identical to what I'm looking for. Is this possible?
When you make a publication in the WANTED section, the system allows you to select between two types of search, search for a SIMILAR article or IDENTICAL.
Doubts and problems with registration
What steps do I have to follow to register myself?
On the webpage there are various links that take you to the REGISTER YOURSELF screen, the main link appears on the home page and on the rest of the site you will find the tab “REGISTER YOURSELF” situated on the top right and another on the bottom of each screen. To register yourself you need to fill in three fields: Email address, Password and Province.
I have registered myself but I haven't received the conformation e mail.
When you finish the registration process our system will send an e mail confirming the registration, check your inbox and junk mail files, if in a few minutes you have not received an e mail, contact us through the contact form.
I am trying to register myself and the system indicates that 'The user already exists'
If this message appears and you haven't previously registered contact us through the contact form, this message appears when the system detects that the given e mail already exists in our database, if you have registered, select the 'Connect' option and introduce the password.
I have forgotten my password, How can I make another one?
Go to the CONNECT screen and continue to: Have you forgotten your password? A warning will come up like this: A new password has been generated. Check your emails. You will immediately receive an email containing a new password, you can modify the password through the MY ACCOUNT screen: MY ACCOUNT > MY DATA > Change password.
Make or recive OFFERS
What happens when you make an offer?
When you make an offer about a published advertisement the system will send an email to the advertiser informing them of the offer and the contact details of the interested person, from this point on the advertiser can contact directly with the interested person and accept or refuse the offer. Understanding no reply as a refusal.
I have made an offer the same as the sale price, does that mean that I have bought it?
To make an offer equal to the sale price is the same as saying to the advertiser that you agree with the sale price, but it is the advertiser who has to contact the interested user to accept their offer and close the sale.
I have made an offer on an advertisement but I am no longer interested. How can I remove it?
The system does not permit the users to eliminate offers, this action is done manually by us, we would be grateful if you could inform us through the contact form and we will make the appropriate modifications.
How do I know if I have correctly sent an e mail or an offer to the advertiser?
All the offers and e mails sent appear in the MY ACCOUNT > MAIL SENT section. The sent mail disappears from record when an advertisement has expired or is removed by the advertiser.
Why do we use the 'Add to favorites' button?
The 'Add to favorites' button permits you to save all the advertisements that you may find interesting and therefore access them at any moment in a direct way.
Where can I see the advertisements that I have marked as Favorites?
When you are connected a direct link appears on the top part of the page, you can also access by following the route: MY ACCOUNT > MY FAVORITES.
Some of the advertisements that I have saved have disappeared. What has happened?
This happens when an advertisement has expired or the advertiser has selected the 'remove advertisement' option.